Returns & Exchanges

At Eco by Sonya, we want you to love your organic glow; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products. Please note that due to hygiene standards, we cannot accept returns on items that have been opened or used.

1

Initiate Your Request

Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack your unopened items in their original packaging to ensure they are protected during transit back to our warehouse.

3

Ship the Items

Affix the provided return label or address the package to our returns facility using a trackable shipping service of your choice.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing